Terms of Service

Effective September 30, 2026

These Terms of Service ("Terms") are an agreement between you and Laleo AI Inc. ("we", "us"). They govern your use of laleo, including this website (laleo.ai), the laleo app (app.laleo.ai), the laleo Shopify app, and the calls and text messages laleo sends (together, the "Service").

By using the Service you agree to these Terms. If you use the Service for a business, you agree to them on that business's behalf and confirm that you have authority to do so; "you" then includes the business. If you do not agree, do not use the Service.

1. The Service

laleo helps Shopify merchants recover abandoned checkouts. When a shopper leaves checkout, laleo can call them on your behalf with an automated AI voice agent, answer questions about their order, offer an incentive you choose, and retry calls that go unanswered. laleo records and transcribes these calls, identifies why shoppers didn't buy, and reports revenue recovered according to your Shopify orders.

2. Accounts

• You must be at least 18 and use the Service for business purposes.
• You sign in with a Google or Microsoft account. Keep that account secure; activity under your sign-in is your responsibility.
• The information you give us, including the business information used to register your phone numbers, must be accurate and kept up to date.
• You are responsible for the people you add to your workspace and for what they do in it.

3. Your store and your customers

By connecting a store, you authorize us to read its information through Shopify and to call and text your customers on your behalf, from phone numbers registered to your business. You are responsible for how the Service contacts your customers. In particular, you are responsible for:

• having every consent and legal right required to call and text your customers, including under the Telephone Consumer Protection Act, state telemarketing laws, and laws that apply to calls using artificial or AI-generated voices;
• telling customers that calls are recorded where the law requires it, and honoring requests not to be contacted;
• describing laleo's calls, texts and data use in your store's own privacy policy;
• honoring any discount or incentive you configure laleo to offer.

You authorize us to submit your business information to Twilio, phone carriers and The Campaign Registry to register your numbers. We may pause or stop calls or messages, or suspend a campaign, if we believe they violate the law, carrier rules or these Terms.

4. Acceptable use

You agree not to:

• use the Service for anything illegal, or to contact anyone you do not have the right to contact;
• use the Service to harass, deceive or threaten anyone, or to send content that is unlawful, abusive, defamatory or obscene;
• direct the Service to contact emergency numbers, or numbers that have asked not to be contacted;
• access, or attempt to access, workspaces, data or systems that are not yours;
• interfere with or disrupt the Service, or reverse engineer it except where the law allows;
• resell the Service or use it to build a competing product.

5. Your data

You own your store's data and your customers' information. You grant us permission to process it to provide the Service to you, as described in our Privacy Policy. We do not sell it, use it for another merchant, or use it to train AI models.

6. Third-party services

The Service relies on Shopify, Twilio, Vapi, OpenAI, Google and Microsoft. Your use of Shopify, Google and Microsoft is also governed by their own terms. We are not responsible for services we do not control, and changes to them may affect the Service.

7. Text messages

laleo sends order and cart notifications by text message on behalf of Shopify stores, and account notifications to merchants who opt in.

• Opt-in: shoppers opt in at checkout by checking a box that is not pre-checked. Consent is not a condition of purchase.
• Messages: order confirmations, cart reminders, fulfillment updates and account notifications. No promotional or marketing content is sent.
• Message frequency varies with your orders and account activity.
• Rates: message and data rates may apply. Check with your mobile carrier for details.
• Opt out: reply STOP to any message to unsubscribe. You will receive one confirmation message and no further messages.
• Help: reply HELP to any message or email admin@laleo.ai.
• Carriers are not liable for delayed or undelivered messages.

Our Privacy Policy explains how we handle your phone number.

8. Intellectual property

The Service and its content, features and functionality belong to Laleo AI Inc. and its licensors and are protected by copyright, trademark and other laws. These Terms give you the right to use the Service. They do not transfer any ownership to you.

9. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

The voice agent and call analysis are automated and can make mistakes: the agent may misunderstand a shopper or say something inaccurate, and an analysis may not capture why a shopper didn't buy. We do not guarantee that any call will connect or that any checkout will be recovered.

10. Limitation of liability

To the extent the law allows, Laleo AI Inc. and its directors, employees, partners, agents, suppliers and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of or inability to use the Service, whether based on warranty, contract, tort (including negligence) or any other legal theory, even if we were told such damages were possible.

Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the claim arose and one hundred US dollars.

11. Indemnity

You will defend and indemnify Laleo AI Inc. against claims, losses and costs, including reasonable legal fees, arising from your use of the Service, your breach of these Terms, or calls and messages sent to your customers on your instructions, including claims that you lacked the consent required to contact them.

12. Ending your use

You can stop using the Service at any time by uninstalling laleo from your Shopify store. We may suspend or end your access at any time, including if you breach these Terms. When your access ends, laleo stops contacting your customers, and we handle your data as described in our Privacy Policy. Sections 8 through 11 and 14 continue to apply after your access ends.

13. Changes

We may change these Terms. We will post the new version on this page and update the effective date, and we will notify merchants by email or in the app before a material change takes effect. If you keep using the Service after a change takes effect, you accept the new Terms.

14. Governing law

These Terms are governed by the laws of TODO: state, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in TODO: county and state, and you and we consent to their jurisdiction.

15. Contact us

Laleo AI Inc.
TODO: mailing address
admin@laleo.ai